Question 1

Do you offer a block booking discount?

Accepted Answer

Yes! If you complete a block booking of ten sessions then we offer your next session absolutely free. To claim this discount, please email (info@lichfieldk9fields.co.uk) us or call us on 07709 180788.

Question 2

Can I bring more than five dogs at one time?

Accepted Answer

We don't offer bookings for more than five dogs at a time through our booking system. If you'd like to bring more than five, please contact us via email (info@lichfieldk9fields.co.uk) or call us on 07709 180788.

Question 3

Do you have parking?

Accepted Answer

Yes, we have a free secure internal car park with six spaces.

Question 4

Liability

Accepted Answer

The fields are designed for the use of dogs and not for children. By booking with Lichfield K9 Fields, you accept full responsibility of your dog(s) and children’s behaviour. Please ensure you have visibility on your dog(s) and child(ren) at all times.

We can't accept responsibility for any damages, loss, or injury that occurs on either of our fields.

Whilst our field is secure, we cannot fully guarantee that a dog couldn't escape. If you see a hole or damage in any of our fences, please report it as soon as possible to info@lichfieldk9fields.co.uk.

By booking with us, you agree to clear up your litter and/or dog mess.

Question 5

Field Ettiquette

Accepted Answer

When leaving the field please ensure you have picked up your dog's poop so the field is clean and tidy for the next user. There are bins and free poo bags provided on site.

We operate a zero tolerance policy for people who abuse our fields. Failure to comply with our terms and conditions will result in a ban on future bookings.

Please discourage your dog from digging the fields as much as possible as this can result in injury for other users and their pets.

If you use the tap, please ensure it's turned off before you leave, as we don't want a boogy field!

Question 6

Payment

Accepted Answer

The full cost of the 55 minutes session is to be paid at the time of the booking. We are unable to reserve slots without payment.

Question 7

Refunds and cancellations

Accepted Answer

We are unfortunately unable to give refunds. If you can't attend your booking, you can reschedule up to 24 hours before by contacting us, either by email (info@lichfieldk9fields.co.uk) or by phone 07709 180788.

Our bookings aren't weather-dependent, so we can't reschedule if you no longer wish to attend due to poor weather, unless you give 24 hours notice.

If this is your first time visiting the field, please only book one slot to make sure this is the right place for you and your dog before booking again in advance.

Question 8

Slot time

Accepted Answer

Our booking slots are 55 minutes to allow 5 minutes between each appointment. Please make sure you vacate the field before the next booking arrives.

Question 9

GDPR Compliance

Accepted Answer

All details held on our booking system are secure and confidential and meet GDPR regulations. Your data will not be processed outside of Lichfield K9 Fields and our booking system.

If you no longer require our services and wish us to remove your details, please email info@lichfieldk9fields.co.uk.

Question 10

XL Bullies

Accepted Answer

We allow XL bullies into our fields, providing the following conditions are met:

The dog must be registered with the index of exempt dog (IED) and a copy is obtained and provided to us
A copy of the public liability insurance certificate for the dog is obtained and provided to us
The dog handler ratio is 1:1 with their handler at all times
The dog is neutered – in line with the government rules
The dog is micro chipped
The dog is kept on a lead and muzzled until the gate is shut when entering the field
The dog is put back on the lead and muzzled before opening the gate to leave the field
You can remove the lead and muzzle once inside the secured field

Those who bring non-compliant XL bullies into the field will be asked to leave and it may result in a ban on future bookings with Lichfield K9 Fields.

Question 11

Declaration (By booking with us, you agree to the following)

Accepted Answer

I have read, understood and agree to abide by the rules, terms and conditions of Lichfield K9 Fields as mentioned on the Terms and Conditions webpage. I accept that the use of these facilities are at my own risk and my dog’s behaviour which are my sole responsibility and no claim can be made against Lichfield K9 Fields or the landowner.

I also agree to the use of my data, in line with GDPR, as defined in the Lichfield K9 Fields Privacy Policy. I also accept that Lichfield K9 Fields accept no liability, no losses, claims, actions, damages, costs, expenses or other liability incurred by the client hiring the use of field.

By booking, I confirm that I have read and understood the terms and conditions and agree to be bound by them in respect of the use of Lichfield K9 Fields.

Terms and conditions

While this is the boring bit, it is important, so make sure you've read our terms and conditions before you book.